CapTel Videos
How to get CapTel
CapTel Customer Service

Captel 2400i Flyer




















At a Quick Glance

Don't Hang Up

Alabama Relay
Customer Profile


















Are you...

Have you...

If you answered YES, we may have the solution for you.

CapTel is short for Captioned Telephone. CapTel users make calls just as if they were dialing a traditional phone. CapTel uses voice recognition technology to display captions of the conversation on the telephone screen, allowing users to hear and read everything the person on the other line says!

24-hour-a-day service is offered at no cost to callers. Users are responsible for their long distance charges.

Spanish Captioning is available for Spanish-to-Spanish calls. Spanish hours are 7 am to 11 pm Central Time, every day.

Hearing callers wishing to reach a CapTel user:
Dial 877-243-2823 (866-217-3362 - Spanish-to-Spanish). Click here for step-by-step instructions

Please note: 7-1-1 will work for any CapTel call.

For more information about Alabama CapTel Service, please contact:
Teresa Burns, Customer Relations Manager
460 Briarwood Drive, Suite 400
Jackson, Mississippi 39206 (email)
601-936-5012 (voice)
601-206-0206 (videophone)
601-709-4624 (TTY)
601-709-4625 (fax)

For addtional information:

Sprint CapTel


FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.