Alabama Relay
Why Relay Services?
7-1-1 Dialing
Relay Numbers
Outreach Program
Advisory Council
FCC

 

 

 


 

 

 

 

 

 

 

 

 

 


At a Quick Glance

Please
Don't Hang Up

Alabama Relay
Customer Profile

Service
Feedback

FAQs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Frequently Asked Questions (FAQs)

If you are Hearing, click here

If you are Hard-of-Hearing, click here

If you are Deaf, click here

FOR HEARING CALLERS ...

NOTE:
If you want information on CapTel, please click here.

Who can use Alabama Relay
Alabama Relay is a free public service that provides a communication link between standard telephone (voice) users and persons who are deaf, deaf-blind, hard of hearing and speech-disabled using text telephones (TTYs), captioned telephone (CapTel) or personal computers via the Internet.

How do I contact Alabama Relay?
It's simple. Just dial 7-1-1 to reach a Relay Operator. The free 7-1-1 access number is available anywhere, anytime.
CapTel users dial the 10-digit number directly.

Can I still use the old relay toll-free numbers
(e.g., 1-800, 877, 888)?

Yes. You can continue using the 10-digit toll-free numbers. Also, you can use the numbers when you’re unable to place a 7-1-1 relay call.

When dialing 7-1-1, I am unable to make a relay call. Why?
If you have problems with 7-1-1 when calling through your switchboard (which usually is a PBX telephone system), you will need to contact your PBX administrator to have the system reconfigured to allow 7-1-1 outdial. Information on how to set up and/or reconfigure your PBX system(s) can be obtained from your PBX administrator or vendor.
If you are not on a PBX telephone system and cannot access Alabama Relay when dialing 7-1-1, call a customer service representative at your local telephone company. It is possible that your local telephone company many not have set up 7-1-1 outdial.

PBX telephone systems are usually at hotels, businesses, agencies, and offices that have extension numbers. A way around this issue would be to dial the 10-digit toll-free number.

How much does it cost to use Alabama Relay?
There is no extra charge when using Alabama Relay. Long distance relay calls are billed at the regular rate that is charged between the point from which you are making the call and the point where the call terminates. Long distance calls can be billed to your preferred long distance provider. Give the Relay Operator your long distance information when placing the call. If you do not provide a specific company, the long distance call will be billed to Sprint, the provider of Alabama Relay.

Is there a time limit on how long a call can last?
There is no time limit on the calls. The Relay Operator will relay the conversation until the conversation ends.

How do I call a person who uses a TTY (Text Telephone or TDD), if I do not have one?
Call Alabama Relay by dialing 7-1-1 and give the Relay Operator the phone number with the area code and/or extension of the person you are calling. The Relay Operator will place your call to that person and will type your spoken words to the person you have called who uses a TTY; then, the Relay Operator will voice the typed words from the other person to you until the conversation ends.

Don't hang up! Voice users may experience high pitch beeps or tones when dialing Alabama Relay. Please just stay on the line and the Relay Operator will voice to you within a few seconds. This sometimes happens when a switchboard is used at your location or during the first time you dial 7-1-1 instead of the original 1-800 number.

Remember to say "go ahead" when you have finished your part of the conversation. When you hear this, please remember it is your turn to continue the conversation. The Relay Operator is not a part of the conversation. They must type everything heard, including background noises. Speak directly to the person, not use third party terms, "Tell him... Ask her..."

What is a Relay Operator ?
A Relay Operator is the confidential, transparent link between hearing and deaf, hard of hearing, deaf-blind and/or speech impaired callers. The Relay Operator voices conversation to voice users and types the conversation to TTY users.

The Relay Operator is not a part of the conversation. They must voice everything typed to the hearing person, even what is typed in parentheses. Also, they must type everything they hear, including background noises. Remember to talk directly to the person, not use third-party terms such as "Tell him... Ask her..."

Are relay conversations confidential?
Yes. Federal law requires that all relay calls are kept confidential. No records are kept. Conversations are automatically erased from the computers after the end of each call. Relay Operators working with Alabama Relay adhere to the confidentiality requirements by signing the code of ethics agreement.

How do I connect to Alabama Relay when the line keeps ringing?
Alabama Relay has a delay call announcer that will be played in either TTY or voice when the relay center is busy and unable to take your call right away. After 30 seconds of ringing, you will see an automated message that will say, "Welcome to the relay center. Please wait for the next available relay operator." It will then keep ringing until your call is answered. If you hang up and call again, you will be placed behind the people waiting.

If I have Caller ID on my telephone and call a person through Alabama Relay, which number will show up?
If the person you are calling through Alabama Relay has Caller ID, your telephone number will appear on their Caller ID (not any of Alabama Relay's toll free numbers).

Why is my number showing up on Caller ID when I have already placed a block?
When a call is placed through Alabama Relay, the call comes through an 800 number; therefore, Alabama Relay is unable to detect if your number is blocked. If you would like your number to be blocked when placing a relay call, inform the Relay Operator to enter the information into your Customer Profile.

How do I access relay service in another state when I am traveling?
As of October 1, 2001, all 50 states are required to have 7-1-1 relay access. You can dial 7-1-1 anywhere in the United States.

How do I use a calling card to place a relay call?
When using a calling card to place a call through Alabama Relay, please give the Relay Operator the following information: the 1-800 (or 866, 877, 888) toll-free number (usually on the back of the card), the calling card number (sometimes requiring a PIN) and then the telephone number you wish to call.

Are languages other than English and Spanish offered by Alabama Relay?
No, but Alabama Relay offers Spanish-to-Spanish translation services as part of its Spanish Relay service.

When I attempt to make a relay call, the person hung up on me. Why?
Sometimes, a person hangs up on relay calls because they are not familiar with Alabama Relay and think the caller is a telemarketer. The Relay Operator makes this announcement when they are connected with voice users, "Hello! A person is calling you through Alabama Relay. This is relay operator XXXXM. Have you received a relay call before?"

If the voice person says no, then the Relay Operator will explain the relay service by saying, "The person on the line is using the relay service to communicate with you. The caller is typing their conversation which will be read to you. When you hear the words “go ahead” it will be your turn to speak. Please speak directly to the caller. One moment for your call to begin."

Alabama Relay users can request that the Relay Operator not announce and/or explain the relay service. When electing not to announce and/or explain the relay service, it is your responsibility to inform the voice user that you're calling through Alabama Relay. See sample conversation below.

ALABAMA RELAY 6789F NBR CALLING PLS GA
PLS CALL MY DR S OFFICE AT 360-555-XXXX DO NOT ANNOUNCE OR EXPLAIN RELAY THANKS GA
DIALING 360-555-XXXX RINGING 1...2...(F) DR SMITH S OFFICE HOW MAY I HELP YOU Q GA
HELLO THIS IS JOHN CALLING THROUGH RELAY TO MAKE AN APPT COULD WE DO THAT PLS Q GA

If you have experienced repeated hang ups by the same person/office/store, please fill out a "Don't Hang Up" complaint form by clicking on the link here: Report. Alabama Relay will attempt to educate the person or place of business regarding the relay service.

If you are Hard-of-Hearing, click here

If you are Deaf, click here