Alabama Relay Toll-Free Numbers
and Customer Support Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
Alabama Relay Team
Headshot of Teresa Burns
Teresa Burns
Associate Accessibility Relationship Manager
232 Market Street
Flowood, MS 39232
teresa.burns@t-mobile.com (E-mail)
601-936-5012 (Voice Mail)
601-206-0206 (Videophone)
601-709-4624 (TTY)
913-794-0348 (Fax)
Alabama Relay Services
A man typing on a TTY.
TTY Relay
711 or
English: 800-548-2546
Spanish: 800-548-8317
TTY Customer Support
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 800-548-2547
Spanish: 800-548-8317
Customer Support
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 800-548-0259
Spanish: 800-548-8317
VCO Customer Support
English: 866-931-9027
Spanish: 800-676-4290
Email: access@t-mobile.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 844-302-0324
Spanish: 800-548-8317
TeleBraille Relay Customer Support
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 800-548-2546
Spanish: 800-548-8317
HCO Customer Support
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
Alabama Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 800-548-2928
Spanish: 800-548-8317
STS Customer Support
English: 877-787-1989
Spanish: 800-676-4290
Email: access@t-mobile.com
Customer Profile
Contact-Customer-Profile-191x191
Customer Support for Customer Profile
English: 800-676-3777
Spanish: 800-676-4290
STS: 877-787-1989
Email: access@t-mobile.com
IP Relay
A women participating in a phone conversation via Sprint IP Relay app on a tablet.
T-Mobile IP Relay and
T-Mobile IP Relay Mobile app
T-Mobile Accessibility Care:
English: 800-676-3777
Spanish: 800-676-4290
Email: iprelay@t-mobile.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any Alabama Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Customer Support
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
If 711 does not work
711
Your building’s PBX system may need to be modified in order to enable the 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for the 711 dialing in your building.
For FCC information about the 711 dialing, visit FCC website.